If you do not have a social media account or if you do not have access to the internet at that time, you can alternatively visit a Kenya Power and Lighting Company (KPLC) office you obtain a token refund. To reverse your Kenya Power and Lighting Company (KPLC) prepaid meter tokens by visiting a Kenya Power and Lighting Company (KPLC) office, follow the steps below: How To Reverse Your Kenya Power and Lighting Company (KPLC) Prepaid Meter Tokens By Visiting A Kenya Power and Lighting Company (KPLC) Office Please ensure that you add the correct meter number that you originally intended to buy the Kenya Power and Lighting Company (KPLC) tokens for.Ī representative of Kenya Power and Lighting Company (KPLC) will then follow up on the details and proceed to forward them to the office that is responsible for token reversals. The Twitter handle for Kenya Power and Lighting Company (KPLC)’s customer care, is Once there, proceed to share the details of your transaction with the customer care handle. Log into your Facebook or Twitter account to reach out to Kenya Power and Lighting Company (KPLC)’s customer care service as soon as you realize that you have credited the wrong prepaid meter account.To reverse your Kenya Power and Lighting Company (KPLC) prepaid meter tokens via social media, follow the steps below: How To Reverse Your Kenya Power and Lighting Company (KPLC) Prepaid Meter Tokens Via Social Media

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